Cancellation Policy

Cancellations

  • Cancellations made at least 7 days in advance will receive a gift voucher or a full refund.
  • Cancellations made less than 7 days prior to the class will receive a gift voucher only, with no refunds provided.
  • If we cancel your class for any reason, we can reschedule to a later date, provide a gift voucher or you can request a full refund.

Weather

  • Please be advised that all of our snorkelling trips are dependent on weather and ocean conditions.
  • If a trip is cancelled due to weather or ocean conditions, please understand that this is for your safety as well as ours and is beyond our control.
  • We understand that cancellations can be disappointing, but it’s important to bear in mind that weather and ocean conditions can be unpredictable and changeable.
  • Water visibility is also difficult to predict and can vary daily and even hourly.
  • As snorkelling takes place on the water’s surface, it’s imperative that the conditions are favourable to ensure your safety.

Gift Vouchers

  • Gift vouchers are valid for 3 years from the date of issue.
  • Gift vouchers are non refundable, however, they may be transferred to another person.

Refunds

  • When you request a refund with us, it is processed through our online card service provider “Stripe”. While we process refunds promptly, it may take anywhere from 2 to 7 business days for the funds to appear on your bank statement, depending on the bank and card type.
  • Please note that if a booker cancels their booking, the card fee will not be refunded. However, if Byron Bay Sea Turtle School cancels the activity, a full refund, including the card fee, will be issued.
  • For more information on Stripe refunds please visit their website: https://support.stripe.com/questions/refund-requests-for-a-purchase-made-through-a-business-using-stripe

Check-in

  • Check-in for the Theory Class is from 0845am for a 0900am start and from 1145am for a 1200pm start (NSW Time).
  • Please see reception at YHA Cape Byron for access and directions to our classroom.
  • Check in for the snorkelling trip is at 1315 at Sundive (shop 8/11 Middleton St, Byron Bay NSW).
  • Estimated time of return is between 1530 & 1600.


Questions? Please send us an email: info@byronbayseaturtleschool.com.au

BOOK NOW